Shipping Policy

Shipping Policy

Effective Date: July 26, 2026

Thank you for shopping with Fairtress. We are committed to delivering your beauty and personal care products safely and efficiently. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

Orders are processed after payment has been successfully authorized and verified.

Our typical processing time is 1 to 3 business days. Orders placed on weekends or U.S. federal holidays are processed on the next business day.

Please note that processing time is separate from shipping time.

In rare cases, additional processing time may be required due to:

  • High order volumes

  • Inventory verification

  • Payment verification

  • Weather events

  • Holidays

  • Other unforeseen circumstances

If your order experiences a significant delay, we will make reasonable efforts to notify you.

2. Shipping Destinations

Fairtress currently ships to addresses within the United States and may expand shipping to additional countries or regions in the future.

If shipping is unavailable for your location, you will be notified during checkout.

3. Shipping Methods

Shipping options are displayed during checkout based on your delivery address and available carrier services.

Available shipping methods may include:

  • Standard Shipping

  • Expedited Shipping

  • Priority Shipping

The availability of shipping services may vary depending on your location.

4. Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

  • Standard Shipping: 5 to 10 business days

  • Expedited Shipping: 3 to 5 business days

  • Priority Shipping: 1 to 3 business days (where available)

Delivery estimates are provided for convenience only and are not guaranteed.

5. Shipping Costs

Shipping charges are calculated during checkout based on factors such as:

  • Delivery location

  • Shipping method selected

  • Order weight

  • Package dimensions

  • Promotional offers

The total shipping cost will be displayed before you complete your purchase.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Tracking updates are provided by the shipping carrier and may take up to 24 to 48 hours to appear after shipment.

7. Split Shipments

To ensure faster delivery, some orders may be shipped in multiple packages.

If this occurs, you may receive separate tracking numbers for each shipment.

You will not be charged additional shipping fees solely because your order is shipped in multiple packages.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete shipping address is provided, your order may be delayed, returned, or undeliverable.

If you notice an error after placing your order, please contact us immediately at support@fairtress.com. While we will do our best to assist, we cannot guarantee that address changes can be made once an order has entered processing or has been shipped.

9. Delivery Delays

Although we work with reliable shipping partners, delivery delays may occasionally occur due to factors beyond our control, including:

  • Severe weather

  • Natural disasters

  • Carrier delays

  • Customs or regulatory inspections (for international shipments)

  • High shipping volumes

  • Public holidays

  • Labor disruptions

Fairtress is not responsible for delays caused by shipping carriers after a package has been handed over for delivery.

10. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend that you:

  • Check around your delivery location.

  • Ask family members, neighbors, or building management.

  • Contact the shipping carrier for additional information.

If you are still unable to locate your package, please contact us. We will work with the carrier to investigate the issue and determine the appropriate resolution.

11. Damaged Shipments

If your order arrives damaged, please notify us within 48 hours of delivery.

To help us process your request, please include:

  • Your order number

  • A description of the damage

  • Clear photographs of the product

  • Photographs of the shipping package

After reviewing the information, we may offer a replacement, store credit, or refund, depending on the circumstances.

12. Refused or Undeliverable Shipments

Orders returned to us because they were refused, unclaimed, or could not be delivered due to an incorrect address may be subject to:

  • Return shipping charges

  • Handling fees

  • Reshipping costs

Any applicable refund will be processed after the returned package has been received and inspected.

13. Shipping Restrictions

Certain products may be subject to shipping restrictions based on applicable laws, carrier regulations, or destination requirements.

We reserve the right to decline or cancel orders that cannot be shipped legally or safely.

14. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our operations, shipping partners, or legal requirements.

The revised version will become effective immediately upon posting on our website. We encourage customers to review this policy from time to time.

15. Contact Us

If you have any questions about shipping, delivery, or your order, please contact us:

Fairtress

Email: support@fairtress.com

Our customer support team is happy to assist you with shipping-related questions and will respond as promptly as possible.