Refund Policy

Refund Policy

Effective Date: July 26, 2026

At Fairtress, customer satisfaction is important to us. We strive to provide high-quality beauty and personal care products along with an enjoyable shopping experience. If you are not completely satisfied with your purchase, this Refund Policy explains your options for returns, refunds, exchanges, and cancellations.

By placing an order with Fairtress, you acknowledge that you have read and agree to this Refund Policy.

1. Return Eligibility

We accept returns for eligible products within 7 calendar days of the date your order is delivered.

To qualify for a return, the item must:

  • Be returned within 7 days of delivery.

  • Be unused and in its original condition.

  • Include all original packaging, accessories, labels, and seals.

  • Not show signs of wear, damage, or misuse.

  • Include proof of purchase, such as your order confirmation or receipt.

Items returned after the 7-day return period may not be eligible for a refund.

2. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned unless they arrive damaged or defective.

These include, but are not limited to:

  • Opened or used cosmetics

  • Opened skincare products

  • Opened hair care products

  • Personal hygiene items

  • Beauty tools that have been used

  • Gift cards

  • Clearance or final sale items

  • Products marked as non-returnable

We reserve the right to refuse returns that do not meet our eligibility requirements.

3. Damaged, Defective, or Incorrect Items

If you receive a product that is:

  • Damaged during shipping

  • Defective

  • Missing items

  • Incorrectly shipped

please contact us within 48 hours of delivery.

To help us resolve your request quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

Once reviewed, we may offer a replacement, store credit, or refund, depending on the circumstances.

4. Return Authorization

Before returning any item, please contact our customer support team for return instructions.

Unauthorized returns may experience delays or may not be accepted.

Customer Support:

Email: support@fairtress.com

5. Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

We recommend using a shipping service that includes tracking, as we cannot guarantee receipt of returned packages.

6. Inspection of Returned Items

After receiving your returned item, our team will inspect it to verify that it meets the requirements outlined in this Refund Policy.

Inspection typically takes several business days after the package arrives.

If the returned product does not qualify for a refund, we may:

  • Return the item to you at your expense, or

  • Decline the refund request.

7. Refund Process

Once your return is approved, your refund will be issued to the original payment method used during checkout.

Please allow approximately 5 to 10 business days for the refund to appear, depending on your bank or payment provider.

Refund timing may vary between financial institutions.

8. Partial Refunds

In certain situations, only a partial refund may be granted, including if:

  • Items are returned with missing parts.

  • Packaging is incomplete.

  • Products show signs of handling beyond what is necessary to inspect them.

  • Items are damaged due to customer misuse.

The amount refunded will be determined after inspection.

9. Exchanges

If you received a defective or damaged item, we may offer an exchange for the same product, subject to inventory availability.

If the original product is unavailable, we may offer:

  • A comparable replacement,

  • Store credit, or

  • A full refund.

10. Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

If your cancellation request is approved before shipment, you will receive a full refund.

11. Refused Deliveries

If an order is refused or returned because:

  • An incorrect shipping address was provided,

  • Delivery could not be completed,

  • The package was refused,

any refund issued may be reduced by shipping charges, return shipping costs, or handling fees where permitted by law.

12. Lost Packages

If your package appears lost during transit, please contact us.

We will work with the shipping carrier to investigate the shipment.

Refunds or replacements for lost packages will be handled based on the carrier's investigation and the circumstances of the shipment.

13. Chargebacks

If you experience an issue with your order, we encourage you to contact us before initiating a payment dispute or chargeback.

Our customer support team is committed to resolving concerns promptly and fairly.

Fraudulent or abusive chargebacks may result in restrictions on future purchases.

14. Policy Updates

We reserve the right to update or modify this Refund Policy at any time without prior notice.

Any revisions become effective immediately upon being posted on our website.

We encourage customers to review this policy periodically.

15. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Fairtress

Email: support@fairtress.com

Our team is committed to providing prompt, fair, and professional assistance to ensure the best possible shopping experience.